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Thursday, August 23, 2012

This appeal is directed against order dated 14.3.2008 of the National Consumer Disputes Redressal Commission (for short, ‘the National Commission’) whereby the application filed by the appellant for review of order dated 9.9.2004 was dismissedIn our view, the appellant cannot make any grievance against the cost specified in the revised allotment letters issued on 22.1.1999 and 25.1.1999 because he had voluntarily sought change in the mode of purchase and unequivocally agreed to pay the cost i.e. Rs.5,23,232/- . The appellant’s plea that the cost of the flat cannot be more than what was specified in the registered sale deed sounds attractive but lacks merit. A careful reading of letters dated 22.8.1998, 27.11.1998 and 15.5.1999 sent by the appellant to the respondent makes it clear that he had conveyed his unequivocal willingness for registration of the sale deed showing the cost of the flat as Rs.4,31,918/- although the actual cost was Rs.5,23,232/-. Having taken advantage of the offer made by the Board to get the deed registered at a price less than the actual cost of the flat, the appellant cannot turn around and demand refund of Rs.1,01,314/-. 18. The appellant’s grievance against the quantum of compensation awarded by the State Commission also merits rejection because the complaint filed by him was not bona fide.


                                                              NON-REPORTABLE

                        IN THE SUPREME COURT OF INDIA

                        CIVIL APPELLATE JURISDICTION

                        CIVIL APPEAL NO. 5584 OF 2012
                 (Arising out of SLP (C) No. 12334 of 2009)


S. Srinivasa Murthy                                      … Appellant


                                   versus


Karnataka Housing Board                                  … Respondent

                               J U D G M E N T
G. S. Singhvi, J.

1.    This appeal is directed against order dated 14.3.2008 of the  National
Consumer  Disputes  Redressal   Commission   (for   short,   ‘the   National
Commission’) whereby the application filed by the appellant  for  review  of
order dated 9.9.2004 was dismissed.

2.    In response to an advertisement  issued  by  Karnataka  Housing  Board
(respondent), which was published in the Times  of  India  dated  14.7.1993,
the appellant applied for allotment of a HIG flat in  Vth  Phase,  Yelahanka
under the self-financing scheme. He was allotted under  S-HIGA  Flat  No.37,
First Floor.  In the allotment letter issued on  29.11.1993,  the  tentative
cost of the flat was shown as Rs.3,40,000/-.

3.    As per the advertisement, the flat was to be ready for  occupation  by
December, 1994 but the construction of the flat was completed only  in  1998
and possession thereof was delivered to the appellant on 19.5.1999.

4.    In the meanwhile, the appellant sent letter dated  14.12.1998  to  the
Executive Engineer of the  respondent  with  the  request  that  he  may  be
permitted to change the  mode  of  purchase  from  lease-cum-sale  basis  to
outright sale basis.  He also conveyed his willingness to  pay  the  balance
amount required for that purpose. That letter reads as under:
      “From
      S.SRINIVASA MURTHY,
      QR 9/TYPE IV, TELECOM QUARTERS,
      C.T.O. COMPOUND, JUHU ROAD,
      MUMBAI-400054
      To


      The Executive Engineer,
      Karnataka Housing Board,
      KHB Metro No.1 Dn,
      BANGALORE-560064.


      Dear Sir,


              Sub:    Allotment   of    House    at    YELAHANKA-5    PHASE-
      SHIG-FF
                 Bangalore Metro Division I
                 ALLOTMENT CODE: 210-288-37: Request to purchase  the  above
                 under ABSOLUTE SALE DEED.


            This is to request you kindly permit me to change  the  purchase
      of the above allotment from LEASE-CUM-SALE  to  ABSOLUTE  SALE.  I  am
      willing to pay  the  balance  amount  required  for  this  purpose  on
      receiving a letter from you for  this  purpose.  Please  note  that  I
      require a letter indicating the balance amount to be paid  so  that  I
      can avail loan from my office and send you the payment.


            I shall await an early action on my request.


            Thanking you,
                                                           Yours faithfully,
      Mumbai,
      14-12-98
                                                       (S.SRINIVASA MURTHY)”



5.    The respondent accepted the request of the appellant  and  allotted  a
flat to him in 3500-Multi-tenaments at  Vth  Phase,  Yelahanka  on  outright
sale basis.   The cost of that flat was shown to be Rs.5,23,232/-.

6.    Upon receipt of the revised  allotment  letters  dated  22.1.1999  and
25.1.1999, the appellant sent communication dated 15.2.1999 to  the  Housing
Commissioner of the respondent and protested against the alleged failure  of
the concerned authority to take cognizance of the fact that he  had  already
deposited Rs.3,75,750/-.  Thereafter, the  respondent  issued  letter  dated
6.4.1999 indicating therein that  the  appellant  is  required  to  pay  the
balance  amount  of  Rs.1,57,482/-.   The  appellant  accepted  the  revised
allotment and deposited the remaining amount.

7.    During the interregnum, the  respondent  suggested  to  the  appellant
that for the purpose of registration of the sale  deed,  the  price  of  the
flat be  shown  as  Rs.4,31,918/-  so  that  he  will  be  required  to  pay
registration charges on 81% of the total cost. The  appellant  conveyed  his
acceptance vide letters  dated  22.8.1998,  27.11.1998  and  15.5.1999.  The
English translation of the last letter is reproduced below:
                         “(TRANSLATION)


           KARNATAKA HOUSING BOARD                       "CONSENT
                                   LETTER"


      I have been allotted by the Karnataka Housing Board  Flat  No.37-S-HIG
      'A' F.F. on full price basis  and  I  have  paid  the  full  value  of
      Rs.533232.00.

      I am agreeable to the decision of  the  Board  that  the  registration
      value should be 81% of the sale price namely Rs.43198.00 and the stamp
      duty should be paid over the said amount.

      If the remaining 19% of the value  is  included  in  the  registration
      value the registration charges will be higher. Hence I agree  to  have
      the registration done at 81% of the sale price and I will not ask  for
      refund of the remaining 19% of the sale price under any circumstances.


                                          NAME OF THE ALLOTTEE
                                                   Sd/-
                                        S.V. Srinivasa Murthy
      Date: 15.05.1999”



8.    After taking possession of the flat,  the  appellant  filed  complaint
under Section 17 of the Consumer  Protection  Act,  1986  (for  short,  ‘the
Act’) and claimed the following reliefs:

      “1.  Interest on basis cost of Rs.340000/- from 9.2.95

            to 18.5.99                                   310675-00

      2.   Refund of amount paid on 31.7.95                     23840-00

       3.    Interest   on   2   above   for   the   period   from   31.7.95



                 to 18.5.99                                    19435-00

      4.   Refund of amount paid on 13.1.96                    11910-00

      5.   Interest on 4 above for the period from 13.7.96 to

                 18.5.99                                               7255-
00

      6.    Refund of amount paid on 29.4.99                157482-00

      7.   Interest on 6 above for the period from 29.4.99 to

                 18.4.99                                               1890-
00

      8.    Compensation for delay deficiency in specification

              and mental tension                                50000-00

      9.     Costs of the complaint                               2000-00”



9.    In the counter filed on behalf of the respondent, the following  pleas
were taken:

(i)   The cost of the flat mentioned  in  the  allotment  letter  issued  on
29.11.1993 was tentative and the  same  was  revised  keeping  in  view  the
relevant factors including the cost of construction.

(ii)  The appellant is estopped from questioning the  demand  of  additional
cost because he had accepted the terms and  conditions  embodied  in  letter
dated 29.11.1993 without any objection and, later on, he voluntarily  sought
change of the mode of purchase from lease-cum-sale basis  to  outright  sale
basis.

(iii) The time schedule fixed for completion of the flat was also  tentative
and possession of the flat was handed over after completion of  construction
and ancillary works.

10.   The State Commission  rejected  the  appellant’s  plea  for  award  of
interest on the amount deposited by him and observed:
       “Since the amount has been  fixed  as  provisional  at  the  time  of
      issuing advertisement and subsequently cost has been raised on account
      of  the  escalation  and  the  said  amount  has  been  paid  by   the
      complainant, the complainant is not entitled to get  interest  on  the
      said amount as claimed in the complaint.”



11.   The appellant’s grievance that there were  deficiencies  in  the  flat
was also rejected  by  the  State  Commission  by  assigning  the  following
reasons:

      “The complainant has contended in his complaint and in  his  affidavit
      and his written arguments that the OP has handed over the flat not  as
      per the specification-but with one bath room less. This fact  has  not
      been disputed by the OP. But however, OP contended that  it  has  been
      changed as per the  advise  of,  Expert  body.  The  learned  advocate
      Mr.Venkataramaiah  submitted  that  in  so  far   as   violating   the
      specification is concerned, the Board being a Public Institution works
      under special schemes and the notification is according to the  scheme
      works out under a Special  Committee  constituted  for  that  purpose.
      Therefore,  the  contention  with  regard   to   alteration   of   the
      specifications in the building is not open to the complainant  as  the
      Board has reserved its right subject to the  scheme  approved  by  the
      committee while notifying the allotment itself.”




12.   On the issue of  delay  in  the  delivery  of  possession,  the  State
Commission partly  ruled  in  favour  of  the  appellant  and  directed  the
respondent to  pay  compensation  of  Rs.25,000/-.   This  is  evident  from
paragraph 11 of the State Commission’s order, which is extracted below:
       “As   far   as   the   delay   in    handing    over  the  possession
      of   the flat is concerned, the OP has contended  that  the  delay  in
      handing over the  possession  is  not  on  account  of  deficiency  in
      service, but on account of various acts of nature  administration  and
      various other problems  which  do  not  amount  to      deficiency  in
      service.  The  explanation  offered  by  the  OP    cannot  be  easily
      accepted.  According to the original advertisement  and  the  brochure
      issued by the Board the  flat will be ready and  has   to  be   handed
      over by  the  end of 1994 but actually the  flat  was  handed over  to
      the complainant  on   19.5.99.   There was no fault  on  the  part  of
      the complainant.  Under those circumstances we are of the opinion that
      ends of Justice will be met if we direct  the  OP  to  pay  a  sum  of
      Rs.25,000/- as compensation  to  the  complainant  for  the  delay  in
      handing over the flat.”




13.   The appeal preferred by the appellant against the order of  the  State
Commission was  dismissed  by  the  National  Commission  vide  order  dated
9.9.2004.  The National Commission agreed with  the  State  Commission  that
the cost indicated in the allotment letter was tentative and the  respondent
had the right to revise the same and further  that  the  appellant  was  not
entitled to complain against the cost mentioned  in  the  revised  allotment
letters because he had voluntarily sought change in the  mode  of  purchase.
The National Commission also held  that  the  compensation  awarded  by  the
State Commission was just and proper.

14.   The application filed by the  appellant  for  review  of  order  dated
9.9.2004 was also dismissed by the  National  Commission  vide  order  dated
14.3.2008, the relevant portion of which is extracted below:

      “Undisputedly, the tentative cost of the flat booked was Rs.3,40,000/-
      . It was enhanced from Rs.3,40,000/-  to  4,35,000/-  and  further  to
      Rs.4,83,000/-. Though the  Petitioner  had  paid  the  amount  as  per
      allotment letter dated 6.4.99 a further amount  of  Rs.1,57,482/-  was
      demanded which was also paid by him on 29.4.99 and the sale  deed  was
      registered. He took the possession on 19.5.99 which was promised to be
      given in 1994 Since the State Commission had already awarded  interest
      @ 12 p.a. which was in tune with the decision of the apex court in the
      case of GDA Vs. Balbir Singh - (2004) 5 SCC 65.  The  Appellant  could
      not clam interest @ 18% p.a. on the basis of earlier decisions of this
      Commission.”




15.   The appellant reiterated the  grievance  made  in  the  complaint  and
argued that the demand of  additional  price  by  the  respondent  was  only
unjustified and the State Commission and the National  Commission  committed
serious error by declining to entertain his prayer for award of interest  on
the amount already deposited by him and the  additional  cost.   He  further
argued that the respondent was not entitled to arbitrarily change  the  mode
of allotment from self-financing scheme to outright sale scheme  and  charge
higher price without paying interest on Rs.3,40,000/- deposited  by  him  in
furtherance of the initial allotment.  He  further  argued  that  the  State
Commission and the National Commission committed grave error by refusing  to
direct the respondent to refund the  excess  amount  of  Rs.1,57,482/-  with
interest.  In the end, he argued that the respondent should be  directed  to
refund Rs.1,01,314/- which was charged in excess of the  cost  of  the  flat
mentioned in the sale deed.

16.   Learned counsel for the respondent argued that the cost  of  the  flat
mentioned in the allotment letter issued on  29.11.1993  was  tentative  and
was  liable  to  revision  till  the  completion  of  construction  and  the
respondent did not commit any error by revising the cost from  Rs.3,40,000/-
to Rs.4,35,360/- and then to  Rs.4,83,000/-.  He  further  argued  that  the
appellant cannot complain against the demand of total cost of  Rs.5,23,232/-
because he had voluntarily  sought  change  in  the  mode  of  purchase  and
accepted the cost indicated in  the  revised  allotment  letters  issued  on
22.1.1999 and 25.1.1999. Learned counsel further argued that  the  appellant
is  estopped  from  questioning  the  cost  of  flat  indicated  in  revised
allotment letters  because  the  same  cost  has  been  charged  from  other
allottees of HIG house under the outright sale scheme.

17.   We have considered the respective arguments/submissions and  carefully
scanned the record.  In our view, the appellant cannot  make  any  grievance
against the cost specified  in  the  revised  allotment  letters  issued  on
22.1.1999 and 25.1.1999 because he had  voluntarily  sought  change  in  the
mode of purchase and unequivocally agreed to pay the cost i.e. Rs.5,23,232/-
.  The appellant’s plea that the cost of the flat cannot be more  than  what
was specified in the  registered  sale  deed  sounds  attractive  but  lacks
merit.  A  careful  reading  of  letters  dated  22.8.1998,  27.11.1998  and
15.5.1999 sent by the appellant to the respondent makes  it  clear  that  he
had conveyed his unequivocal willingness for registration of the  sale  deed
showing the cost of the flat as Rs.4,31,918/- although the actual  cost  was
Rs.5,23,232/-.  Having taken advantage of the offer made  by  the  Board  to
get the deed registered at a price less than the actual cost  of  the  flat,
the appellant cannot turn around and demand refund of Rs.1,01,314/-.

 18.  The appellant’s grievance against the quantum of compensation  awarded
by the State Commission also merits rejection because  the  complaint  filed
by him was not bona fide.

19.   In the result, the appeal is dismissed.




                                                       …...……..….………………….…J.
                                            [G.S. Singhvi]






                                                         …………..….………………….…J.
                                           [Sudhansu Jyoti Mukhopadhaya]
New Delhi,
August 22, 2012.